If an issue arises during shipping — such as a mistake from our end or damage to your package — we will provide a full refund or replacement at no cost to you.

This includes:

• Wrong item sent: We’ll send the correct item immediately or issue a full refund.
• Damaged product: Full replacement or refund — we’ll investigate and resolve within 24 hours.
• Missing package: We’ll work with the carrier to locate it. If lost, we’ll issue a replacement or refund.

To request a refund or replacement for a shipping issue, email us within 7 days of delivery with your order number and a description of the problem.

We stand behind the quality of our products. If you believe your product is defective or not as described, please contact us.

We may request photos or additional information to help us understand the issue. If the product is found to be defective or not as advertised, we will offer a replacement or full refund.

Please note that we cannot accept returns or refunds for products that have been stored improperly (e.g., exposed to heat, moisture, or direct sunlight) as this can degrade the product.

Due to the nature of our products, we generally do not accept returns or refunds for “change of mind” or orders placed incorrectly.

However, if you realize you’ve made a mistake, please contact us immediately. If your order has not yet been processed or shipped, we may be able to cancel it and issue a refund.

If your order has already been shipped, we are unable to cancel or refund it. In such cases, you may contact us to discuss possible options.

If you need to request a refund or replacement, follow these simple steps:

1. Email us: Contact us at info@magicmushroomsdeliveries.com within 7 days of delivery.
2. Include details: Provide your order number, a brief description of the issue, and any relevant photos (especially for damaged items).
3. We’ll respond: Our team will get back to you within 12 hours to confirm the next steps.
4. Resolution: We’ll issue a replacement or refund as appropriate. Refunds are processed to your original payment method.

• 7-Day Window: Requests must be made within 7 days of delivery. We cannot process requests made after this timeframe.
• Proof of Purchase: Your order number is required for all refund or replacement requests.
• Refund Method: Refunds are credited back to the original payment method. For Bitcoin payments, refunds are processed in USD equivalent at the current exchange rate.
• Return Shipping: In cases where a return is required (e.g., wrong item sent), we will provide a prepaid shipping label at no cost to you.

We are unable to offer refunds or replacements in the following cases:

• Change of mind (unless the order is cancelled before processing).
• Improper storage — if the product has been stored incorrectly (e.g., exposed to heat, moisture, or sunlight).
• Misuse — if the product has been used in a way not intended or recommended.
• International customs or import issues — we are not responsible for customs delays, seizures, or duties imposed by your country. However, if a package is returned to us due to customs refusal, we will offer a partial refund less shipping costs.

If your tracking shows “delivered” but you haven’t received your order, please:

1. Check with your household members or neighbors.
2. Check around your property (sometimes packages are left in hidden spots).
3. Contact your local delivery carrier to check for delivery details.

If the package is still missing after 48 hours, contact us with your order number and we will investigate with the carrier. We cannot issue refunds for packages marked as delivered, but we will do everything we can to help locate your package.

We’re sorry to hear that! Please email us within 7 days of delivery with:

• Your order number
• Photos of the damaged product and packaging

We’ll investigate and issue a full replacement or refund as quickly as possible. In most cases, we can resolve this within 24 hours.

Orders can only be cancelled if they have not yet been processed or shipped. Contact us immediately after placing your order if you need to cancel.

Once your order is processed and shipped, we cannot cancel it. In such cases, you may be eligible to return the item at your own cost for a partial refund (subject to our discretion).

If you have any questions or need to start a refund or replacement request, please contact us:

• Email: info@magicmushroomsdeliveries.com
• Phone: +1 (317) 527-1220
• Live Chat: Click the chat icon on our website

We aim to respond to all inquiries within 12 hours.